Terms & Conditions
Terms and Conditions
Welcome to Balaji Handicraft!
These terms and conditions outline the rules and regulations for using our website, specializing in Varanasi wooden lacquerware and toys. By accessing or purchasing from our website, you agree to be bound by these terms.
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1. General Information
1.1. This website is owned and operated by Balaji Handicraft. All products are handcrafted and may have slight variations in color, size, and design.
1.2. By accessing our website, you confirm that you are at least 18 years old or accessing under the supervision of a parent or guardian.
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2. Orders and Payments
2.1. All prices listed are in INR (₹). Taxes and shipping charges may apply based on your location.
2.2. Orders are confirmed only after payment is received.
2.3. Payment must be made using the payment methods listed on the website. We reserve the right to cancel orders in case of payment failure.
2.4. Once an order is placed, it cannot be modified or canceled.
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3. Shipping and Delivery
3.1. We aim to dispatch products within 3–5 business days of order confirmation. However, delivery timelines may vary depending on your location.
3.2. Balaji Handicrafts is not liable for delays caused by third-party logistics services.
3.3. Customers must provide accurate shipping details. We are not responsible for failed deliveries due to incorrect information.
3.4. Shipping charges are non-refundable.
4. Returns and Refunds
4.1. We accept returns only if the product is defective or damaged during transit.
4.2. Claims for returns must be initiated within 48 hours of delivery with photographic evidence of the defect.
4.3. Products must be returned in original packaging without any signs of usage to qualify for a refund.
4.4. Refunds will be processed after verifying the returned product. Shipping costs for returns will not be reimbursed.
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5. Intellectual Property
5.1. All content on this website, including images, descriptions, and designs, is the property of Balaji Handicraft.
5.2. Unauthorized reproduction or distribution of any content is strictly prohibited and may result in legal action.
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6. Limitations of Liability
6.1. Balaji Handicraft will not be held responsible for any direct or indirect damages arising from the use of our website or products.
6.2. Colors, sizes, and finishes may vary slightly due to the handcrafted nature of our items, which does not constitute a defect.
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7. Privacy Policy
7.1. We collect personal information solely for processing orders and improving customer experience.
7.2. Your information will not be shared with third parties except as necessary for payment processing and shipping.
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8. Governing Law
8.1. These terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of courts in Varanasi, Uttar Pradesh.
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9. Changes to Terms and Conditions
9.1. Balaji Handicraft reserves the right to modify these terms at any time without prior notice. Changes will be effective immediately upon posting on the website.
By using our website and purchasing from Balaji Handicraft, you agree to abide by these terms and conditions. If you do not agree, please refrain from using our website.